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Preview New IRS e-Services User Agreement


The IRS added a webpage about the revised e-Services User Agreement that launches Oct. 14, 2018. The most significant change is that tax professionals must notify clients when using an “intermediate service provider.” Failure to do so could result in suspension of your e-Services account. Changes also reflect that federal law requires practitioners to have written information security plans to protect taxpayer data.


  • Update any changes to your e-Services account/applications within 30 days.
  • Keep your e-Services username, password and PIN confidential.
  • Notify your clients if you are using an intermediate service provider.
  • Your e-Services username, password and PIN cannot be stored on an intermediate service provider’s system or software. 

Additional items to enhance security and protect sensitive taxpayer data:

  • Know your legal obligation to protect all tax data that you access through e-Services.
  • Review Publication 4557, Safeguarding Taxpayer Data.
  • Contact the IRS Help Desk at 866-255-0654 (international callers use 512-416-7750) if you become aware of, or suspect, unauthorized use of your account.

The IRS strongly encourages e-Services users to read the content and be ready to accept its terms when asked. Changes may require some firms to modify their business procedures.


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