Federal Tax Return Extension Issues for Texas Practitioners
Updated List of Forms the IRS will Temporarily Allow Digital Signatures That Cannot be E-Filed

Delays in IRS’ Response Time

Tom Ochsenschlager, CPA, JD

A Washington Post article cited a discussion regarding delayed IRS responses with Erin M. Collins, the national taxpayer advocate for the independent Taxpayer Advocate Service of the IRS.

Collins indicated the response problems have been exacerbated due to the backlog of returns that require manual processing (apparently due to the reduction in active employees attributable to the COVID restraints) and the daunting task of issuing millions of stimulus payments. The following are some of the statistics Collins provided related to the correspondence backlog: 

  • Only one out of every 50 calls to IRS customer service has gotten through;
  • There has been a 300% increase in calls to the IRS’ Accounts Management help line;
  • The IRS has answered just 2% of the more than 70 million calls to the 1040 help line;
  • The IRS has identified 29 million returns for manual processing;
  • 8 million 1040 returns were in suspense due to the recovery rebate credit or the earned income tax credit; and
  • 7 million 1040s are being held up due to processing or identification errors.

Collins made it clear that the IRS is suffering from limited resources, ergo, they need increased funding.

NTA Blog: 2021 Filing Season Bumps in the Road: Part I - Taxpayer Advocate Service (irs.gov)

Comments

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name is required. Email address will not be displayed with the comment.)