By Kathy Ploch, CPA-Houston
In a joint meeting last week with TXCPA, the IRS and other professional organizations, Local Taxpayer Advocate-Dallas Bill Roberts and Local Taxpayer Advocate-Houston Gina Smith stated that due to their workload, it is taking up to four weeks for TAS to return phone calls or to reply to initial contacts. This is unprecedented for the TAS office to have such a long delay.
The TAS website:
The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. We ask for your patience as it may take up to four weeks before we will be able to return your call or reply to your request. We apologize for these delays and are taking steps to reduce hold and response times to better serve you.
TAS has always provided prompt service to taxpayers whose problems are causing financial difficulty. Please be understanding as their offices work through the backlog.